Twitter Lane Interiors | 01200 444 700

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..."Thanks so much, it's all so beautiful."
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Terms, Conditions and Privacy

This web site is owned and operated by Twitter Lane Interiors. If you have any suggestions or comments or if you need to contact us, please email us at or use the details below.

Our Contact details:

Customer Services: 01200 444 700

Unfortunately, we do not currently send orders to customers from outside the UK.

The costs for delivery within the UK are:

Small Item UK First Class £2.75
Medium Items UK First Class £5.99
Large Items UK First Class £15.00

These charges apply to UK Mainland only. We do not currently ship outside the UK.

We aim to dispatch all orders within two working days of receipt of your order.

We reserve the right to end our free shipping offer at any time and you will be notified before your order is processed if this is the case.

All items are sent using a signed for service. This means that someone will have to be at the specified delivery address to receive your order.

You must inform us within seven working days if you believe the goods to be lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We aim to provide an excellent customer service and are not liable to you for any indirect or consequential loss as a result of purchasing from either our Website or high-street Store.

Credit Card Security

All of our online credit card transactions are processed safely and securely by Ogone Payment Services which is 100% PCI DSS Level 1 compliant.
Fraud protection is enabled through 3D secure, CV2 and AVS.

Privacy Policy

We do not disclose buyers' information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third parties for goods delivery purposes.

To see more about cookies, please read our full Cookie Policy by clicking here.

Returns Policy

All goods, with the exception of Bespoke products, may be returned for a full refund within 28days providing they are in their original, undamaged and unopened packaging. Where goods are proved to be lost or damaged in transit Twitter Lane must be informed within 7 days of you recieving the goods, or 28 days of ordering for lost orders. Orders proved to be lost or damaged in transit will be replaced free of charge.

To see our full returns policy, please click here.